Terms & Conditions
- In order to register to be an IKEA FAMILY member, you must be a resident in Malaysia and be at least 18 years old, on the date of registration.
- Each person may only register and own 1 Temporary Card or IKEA FAMILY Card at any one time. This membership card is not transferable & can only be used by the rightful signatory.
- Temporary Card holders need to spend min. RM200* within 1 year from the date of registration in order to activate the full & permanent IKEA FAMILY membership. Failure to do so will render termination of the account and all Bonus Points earned.
- To capture transactions, enjoy FAMILY Range/Benefit prices and earn Bonus Points*, members must show their Temporary Card or IKEA FAMILY Card upon reaching the cashier and before a purchase is recorded.
- No Bonus Points or FAMILY Range/Benefit price will be awarded if a valid Temporary Card or IKEA FAMILY Card is not presented at the cashiers during payment.
- Every RM1* spent at the IKEA stores entitles you to 1 Bonus Point. For Temporary members, Bonus Points earned will expire when the Temporary membership expires. For Permanent members, Bonus Points earned will expire 2 years later on 31 Dec, based on the year the Bonus Points are earned. Example :
Points earned on 15 Nov 2012 will expire on 31 Dec 2014.
Points earned on 01 Jan 2013 will expire on 31 Dec 2015.
Points earned on 16 May 2013 will expire on 31 Dec 2015.
Points earned on 31 Dec 2013 will expire on 31 Dec 2015.
- Members may start redeeming with min. 500 Bonus Points for a RM5 IKEA FAMILY store voucher. Voucher redemption has to be done in multiples of 500 Bonus Points. Each voucher is valid for 3 months from the date of redemption. IKEA is not responsible for reinstating expired Bonus Points or vouchers.
- Each member must present a valid IKEA FAMILY Card to redeem up to 2 free coffee/tea/soft drink and 2 discounted FAMILY meals at the IKEA restaurant, once per day. Temporary card holders may enjoy this benefit only on the day of registration.
- When a member's Temporary Card or IKEA FAMILY Card is lost, stolen or when there is a change of personal particulars, member is responsible for informing IKEA either through the IKEA FAMILY website or in writing. If this is not done, IKEA will not be accountable for any consequences and loss of benefits and/or privileges.
- If you have lost your FAMILY card, please approach Customer Relations in the IKEA store for assistance. There will be a replacement fee of RM10 for permanent IKEA FAMILY card or RM2 for Temporary Card.
- IKEA Malaysia and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA FAMILY member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).
- All terms and conditions of IKEA’s ‘Return Policy’ will apply to all purchases made by members. If a member refunds/returns any items for which Bonus Points have been credited, corresponding number of Bonus Points for the items returned will be removed from member’s account. A member is required to present the IKEA FAMILY Card when making a purchase refund at Exchange and Returns.
- If a member refunds items which are part of the transactions used for full membership activation, IKEA reserves the right to ask for additional purchases to be made within the next 30 days in order to meet the entry criteria. Failure to do so may result in the membership being revoked. In such cases, all Bonus Points will be cancelled and membership reapplication will be subjected to the existing entry criteria.
- The Temporary Card and IKEA FAMILY Card is issued by & remains the property of Ikano. Ikano reserves the right to decline issue of a new card or withdraw an existing card at any time. Ikano reserves the right, on reasonable grounds, to alter and amend any of the conditions of the operation of the IKEA FAMILY programme without prior notice.
- Reasonable grounds include any abuse or attempted abuse of the IKEA FAMILY programme; use or attempted use of a Temporary Card or IKEA FAMILY Card in a manner which is contrary to these terms and conditions; and any reasonable suspicion or dishonesty on the part of a member in connection with the programme.
* This is only for purchases of furniture and home furnishing products and does not include purchases of IKEA Restaurant or Swedish Food Market products.